RETURN POLICY

Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 28 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items. Also, cosmetics, grooming products, certain jewellery and items with a security seal can only be returned if faulty.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

Returns by Post

Complete and detach the returns note on the right of your delivery note and enclose it in your package. We need this information to refund you. If you don’t have a returns note anymore, please contact us so that we can help you.
Remove any old labels and barcodes from the outside of the parcel.
Attach the new label to the front of your package with the following address details:

Storebestbuy
Global Response
3580 NW 56 St
Suite 100
Ft Lauderdale
FL 33309, USA

Return the package via the post; you’ll be required to pay the postage, which won’t be refunded by Storebestbuy.
Please allow 14 days for your refund to be processed.

Returns using Smart Label

A Smart Label is a quick and easy sticky label. It allows you to return your package(s) via the U.S. Mail from a location most convenient to you, e.g. at home, work or your Post Office.

No postage is paid at the time of making the return, as we’ll deduct $7 from your refund.

Just follow the steps below:

Complete and detach the returns note on the right of your delivery note and enclose it in your package. We need this information to refund you.
Write your address on the Smart Label, then simply peel off, and stick to the outside of your package. Please make sure you remove any old labels and barcodes first from the outside of the parcel!
Drop your package in the U.S. Mail wherever is most convenient. If you prefer, you can arrange a USPS collection from your address (where available) by scheduling a ‘carrier pickup’ at www.USPS.com

Please allow 14 days for your refund to be processed.

Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Storebestbuy.